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We have a team highly specialized in business processes which designs, develops and implements tailor-made manuals of Procedures and Functions, being the deep knowledge of these policies a great benefit for the Organization as a whole, which results in the optimization of time, efficiency of circuits, operation synergies and ongoing improvement.

The scope of our services includes:

  • Regulatory framework: It represents the detailed analysis of the current legal aspects that affect the industry, and its interaction with the definitions stated in the Procedures and Functions manuals.
  • Diagnosis of the tasks carried out by the Company's resources.
  • Flowchart of the current status.
  • Improvement opportunities: market best practices, detection of "bottlenecks", standardization and optimization of processes and synergies.
  • Flowchart of the future status.
  • Procedures Manual.
  • Functions Manual.
  • Organization chart.
  • RACI Matrix (Responsible, Accountable, Consulted, Informed).
  • Training of Procedures and Functions manuals, as well as tools for mapping processes to keep them updated.

In turn, our "Virtual Offices of Processes" give to our Clients the chance to outsource the maintenance of their manuals of functions and processes, in order to ensure the ongoing update, reducing resources and time dedicated to such purpose, minimizing significant costs.

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